SMS Terms & Conditions
By providing your mobile phone number and opting in, you consent to receive informational SMS messages from us related to your care, appointments, services, program participation, research activities, or other related communications.
These text messages may include:
- Appointment reminders and follow-up communications
- Health questionnaires or surveys
- Information related to your care or services
- Invitations to participate in additional healthcare or research
opportunities
- Administrative or support-related communications
Consent and Mobile Number Ownership
By opting in to receive SMS messages, you confirm that:
- The mobile phone number provided belongs to you, or you are authorized to use it
- You consent to receive SMS messages at that number
- You will notify us if your mobile number changes or if you no longer have permission to use the number
Message Frequency and Charges
Message frequency may vary depending on your interactions with us. Message and data rates may apply. Please contact your mobile carrier for details regarding your messaging or data plan.
Privacy and Security
SMS messages may not be encrypted and could potentially be accessed by others with access to your mobile device or mobile service. To help protect your privacy, you should:
- Keep your mobile device secure
- Use password protection where available
- Avoid sharing messages containing personal information
By opting in, you acknowledge and accept these risks. For information about how we collect, use, and protect personal data, please review our Privacy Policy.
Opting Out
You may opt out of SMS communications at any time by replying STOP to any message. After you send STOP, you may receive one final confirmation message confirming your opt-out status. You will no longer receive SMS messages unless you choose to opt back in. To rejoin, reply START to a message. For assistance, reply HELP or contact us directly.
Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages. SMS delivery is subject to effective transmission by your mobile carrier and network provider.
Changes to These Terms
We may update these SMS Terms & Conditions periodically. Updated versions will be available on our website or in our program materials.
